NBS’ Technical Services help improve service delivery times while maintaining operational efficiency. The company offers a variety of services to its customers, driving effective operation of any organization.
NBS has been formally recognized for its expertise and provides high quality services to its customers. For all the solutions that are designed and offered by the company, various Service programs are established. NBS takes into account that the availability of IT equipment is critical to the smooth operation of an organization and that comprehensive support of all environments is needed. The Support & Maintenance Contracts (up to 24x7x365) are created in order to provide customers a choice of Technical support, fully adapted to their specific requirements.
NBS provides the following support services:
The services offered to customers (design, implementation, maintenance and upgrading network infrastructure), are designed so as to absorb the risk posed to the constantly evolving computer and telecommunications technology and provide permanent coverage of telecommunications and information needs of the customer.
NBS relieves the customer from costly and time-consuming processes with its commitment to responsibility and quality for full satisfaction of telecoms and IT needs, while simultaneously providing a number of important advantages, including:
The company’s experienced engineers respond to customer requests for high quality and reliable technical support solutions. People employed in the Help Desk are certified technical experts with proven expertise in the products and services of our Vendors and have the skills to provide first level support.
NBS continuously invests in education of its staff and increasing its technical resources, via seminars and specific training for its engineers.
NBS provides 24-hour monitoring of customer’s network with a specialized Network Management System (NMS). This system includes software and corresponding infrastructure, providing analysis and daily, weekly or monthly report on the state of customer network in real time as in virtual conditions, together with the corresponding proposals for resolving potential problems
Regardless of customer’s location, our Technical Support is designed to provide continuous and uninterrupted operation of computer equipment. NBS offers maintenance contracts with nationwide reach, having built a reliable network in Greece, with its headquarters (Help Desk) in Athens.
The company’s technical support team consists of System Engineers, Field Engineers, Field Technicians and Call Centre Operators, which are able to provide immediate response to clients under service agreements.